The general stipulations in article 1341 of the Italian Civil Code concerning hospitality contracts between hospitality providers and their guests apply here.
Conditions for cancellation according to article 1382 of the Civil Code
Up to a maximum of 30 days before the guest is due to arrive, the contract may be cancelled free of charge by the guest or third party who made the booking with a simple written communication.
Should the guest or third party who made the booking cancel the stay between the 30th day or less than 8 days before arrival, the following charges shall apply:
Cancellation up to 20 days before arrival: The deposit will be retained
Cancellation up to 15 days before arrival: 50% of the entire fee;
cancellation up to 8 days before arrival: 60% of the entire fee;
cancellation less than 8 days before arrival: 70% of the entire fee;
The cancellation must be made in writing and be in the hands of the hospitality provider at the latest by the above-mentioned deadlines.
If there no cancellation is sent and the guest does not occupy the room at all during the agreed-upon period, the guest or third party who made the booking must pay 100% of the entire fee stipulated.
The stipulated fee is the price applying to lodging, food and any other services.
Rules for early departure
In case of early departure of the guest or third party who made the booking, the full price shall be paid for the actual stay and 70% of the fee for the remaining unused services.